+64 (0) 3 693 9845info@fwf.co.nz

Shipping

New Zealand

 

What is the delivery cost?

We offer FREE POSTHASTE COURIER DELIVERY within New Zealand on all orders. 

How long does it take to get my order?

You can expect to receive your goods within 4 working days of having placed your order.   We work from Monday to Thursday, so after 2pm on Thursday orders will go out the following Monday.

Where can my products be delivered?

Currently, products can only be shipped to New Zealand residential and business addresses, sorry no PO Boxes.  We will extend the shipping to overseas early in 2017,  in the interim just send us a message on the contact form and we can send an order to you manually for now!

Do I have to sign for the product(s)?

Yes, you do.  

Would the product(s) fit through the mailbox?

Unfortunately,  it will not fit through a standard mailbox and we do require a signature. However, If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your parcel.  The courier driver if they can't find a safe place to leave it will leave a card with their details. 

What do I do if my product(s) haven't arrived?

Because we send all your products via courier, however, they may occasionally be held up.   If it’s well overdue, please send us a note on our contact form or call our customer team on 03 693 9845.

What if my product(s) is lost in transit?

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 working days. We cannot accept responsibility for your parcel once delivery has been made or you have directed us to a safe place to leave it.   

What if my product(s) arrive and are damaged?

We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item (as it arrived) and packaging and notify us of the situation within 7 days. 

 

International

 

Coming early 2017!  

For now please complete the contact form and we will send your parcel including courier costs!