What does the delivery cost?
We offer FREE DELIVERY anywhere within New Zealand on all orders. On small packages, we use either NZ Post of Posthaste. On large items, we use only Posthaste.
How long does it take to get my order?
You can expect to receive your goods within 4 working days of having placed your order. We work from Monday to Thursday, so after 2pm on Thursday orders will go out the following Monday.
Where can my products be delivered?
Products can only be shipped to New Zealand residential and business addresses, sorry no PO Boxes. We do ship overseas and most countries are listed and freight quotes are available online. For countries that are not listed just send us a message on the contact form and we can get a quote for you.
Do I have to sign for the product(s)?
With Posthaste yes you will, unless instruct otherwise.
Would the product(s) fit through the mailbox?
Unfortunately, most items will not fit through a standard mailbox and we do require a signature. However, If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your parcel. The courier driver if they can't find a safe place to leave it will leave a card with their details.
What do I do if my product(s) haven't arrived?
What if my product(s) is lost in transit?
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 working days. We cannot accept responsibility for your parcel once delivery has been made or you have directed us to a safe place to leave it.
What if my product(s) arrive and are damaged?
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item (as it arrived) and packaging and notify us of the situation within 7 days.
We NOW ship internationally on a zone matrix. It is automatically calculated for you at checkout. We aim to have the parcels to you in the following time frames using international air.
Zone A - Australia - 10 days
Zone B - South Pacific - 10 days
Zone C - Asia - 10 days
Zone D - UK, Europe and North America - 10 to 15 days
Zone E - Rest of World - 15 days
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Functional wholefoods New Zealand Ltd accepts no liability for the refund/replacement of any goods or any costs relating to or arising from, the importation or confiscation of any goods by your countries Customs Office or another government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred by us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:
Missing or damaged parcels
If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.
In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame of our having emailed you confirmation of dispatch, please let us know.
NZ Post’s terms and conditions dictate that an international investigation into a missing or damaged parcel can only be launched within a limited time after a parcel’s dispatch.
- For us to be able to assist you with regards to a missing parcel please contact us within 30 days of your parcel’s dispatch.
- For us to be able to assist you with regards to a damaged parcel please contact us within 7 days of your parcel’s delivery date.
After these times we will, unfortunately, be unable to assist you.