Refund policy

Returns

Refunds will be made in the form of a balance transfer to your bank account, or a refund through Shopify Payments or Afterpay to the value of the items for which a return is requested.

Returns and Exchanges - Shipping and Handling Charges

Shipping charges for returns and exchanges are your responsibility. If, however, an error was made in processing your order, or the product was found to be faulty, Waihi Bush Organics Ltd will gladly reimburse you for any postal and handling expenses. No additional shipping and handling charges will apply when exchanging Waihi Bush Organics Ltd  products to a value that is less or equal to the value of the original products. Should the cost of the new or additional products be greater than that of the original merchandise purchased, shipping and handling costs will be calculated according to the price difference.