Shipping policy
New Zealand
What does the delivery cost?
We currently offer the following delivery options within the South & North Islands of New Zealand on all orders shipped via Post Haste or New Zealand Couriers.
- Free shipping on all urban subscription orders over $59 NZD
- A $6 NZD shipping fee applies to all urban orders under $59 NZD
- A $9 NZD shipping fee applies to all rural delivery orders
- A $15 NZD shipping fee applies to all orders shipped to the outer NZ Islands (Waiheke, Great Barrier & Chatham Islands)
Please use Address Check to check your address with Post Haste Couriers & New Zealand Couriers to see how your address is classified.
How long does it take to get my order?
You can expect to receive your goods within 4 working days of having placed your order. We dispatch Monday to Friday.
Orders are normally dispatched the same day as ordering if your order is placed by 12pm.
Please note that shipping time can increase around public holidays, but please contact us if it has been more than a week since your parcel has been dispatched.
Where can my products be delivered?
Products can only be shipped to New Zealand residential and business addresses, sorry no Post Office Boxes. We do ship overseas, please contact us for a quotation.
Do I have to sign for the product(s)?
Yes you will, unless you have instructed otherwise.
Would the product(s) fit through the mailbox?
Unfortunately, most items will not fit through a standard mailbox and we do require a signature. However, If you think you might be out then just leave us a little note in the “order notes” section with a safe place to leave it and we can include this on your address label with your parcel. The courier driver if they can't find a safe place to leave it will leave a card with their details.
What do I do if my product(s) haven't arrived?
We send most orders via courier, however, they may occasionally be held up. If it’s well overdue, please send us a note on our contact form or call our customer team on 03 693 9845.
What if my product(s) is lost in transit?
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 working days. We cannot accept responsibility for your parcel once delivery has been made or you have directed us to a safe place to leave it.
What if my product(s) arrive and are damaged?
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item (as it arrived) and packaging and notify us of the situation within 7 days.
International
We can ship to any country - please contact us for more details. We aim to have the parcels to you in the following time frames using international air.
Zone A - Australia - 10 business days
Zone B - South Pacific - 10 business days
Zone C - Asia - 10 business days
Zone D - UK, Europe and North America - 10 to 15 business days
Zone E - Rest of World - 15 business days
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Waihi Bush Organics accepts no liability for the refund/replacement of any goods or any costs relating to or arising from, the importation or confiscation of any goods by your countries Customs Office or another government body. Likewise, any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred by us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
We recommend you contact your local Customs Office for further information on import regulations in your country. For your convenience, please find following links to common international destinations we deliver to:
Australia
Canada
China
Germany
Hong Kong
Japan
Malaysia
Philippines
Singapore
Thailand
United Kingdom
United States of America
Missing or damaged parcels
If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.
In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame of our having emailed you confirmation of dispatch, please let us know.
Please note:
- For us to be able to assist you with regards to a missing parcel please contact us within 14 days of your parcel’s dispatch.
- For us to be able to assist you with regards to a damaged parcel please contact us within 7 days of your parcel’s delivery date.
After these times we will, unfortunately, be unable to assist you.